About Convoke

Convoke is a transformative solution for credit issuers who use third parties to collect consumer debt. Our platform is engineered to help banks grow recovery, reduce costs, improve compliance, and protect their brand.

Our Team

Meet the people who stand behind Convoke.

Named Chief Executive Officer in November 2010, Dave also serves as Chairman of the Board of Directors. He provides overall leadership for Convoke’s business, strategy, and growth, and has enjoyed a distinguished career building successful businesses in various industries spanning more than thirty years.

Dave began his career at Andersen, where he spent 12 years providing financial expertise in the technology, networking, manufacturing, and marketing sectors. He then served as Chief Accounting Officer for Snyder Communications, an international marketing and advertising firm. During his tenure, the company completed a successful IPO and listed on the New York Stock Exchange, growing in revenue to $1.2B before being sold to the French conglomerate Havas in 2000 for over $2 billion.

Beginning in 2001, Dave served as the Chief Operating Officer of the Washington Football Team, where he provided critical leadership and management capability as various businesses within that organization grew. From 2003 to 2006, the Washington Football Team was rated the world’s most valuable sports franchise.

From 2008 to 2010, Dave was the President and CEO of Eka Systems, a leading supplier of wireless, smart grid networking solutions. Eka Systems grew to become an important contributor to smart grid implementation at utilities nationwide and was successfully sold to Cooper Industries (now Eaton) in 2010.

David Pauken

Chief Executive Officer and Chairman

Appointed Chief Operating Officer in November 2010, Mike was subsequently named President in 2013. He also serves as a member of the Board of Directors, and is responsible for Convoke operations, including product vision, engineering oversight, customer service, and information technology. Mike brings more than 30 years of experience to the company.

Prior to joining Convoke, he was the Chief Operating Officer of Eka Systems, a global manufacturer and supplier of smart grid networking solutions. There, he was responsible for all operational aspects of the company, as well as its international development. From 1996 to 2008, Mike served as the Senior Vice President of the Washington Football Team, where he played an integral role in the complete restructuring of the business upon the change in ownership in 1999. His responsibilities included all stadium and team operations.

Previously, Mike was the Executive Vice President of Jack Kent Cooke Incorporated, the parent company of the Washington Football Team, as well as Cooke Properties and various other media, cable, sport, and entertainment entities. He also served as the Director of Finance at Ameritech Communications and as a Staff Auditor with Grant Thornton.

Michael Dillow

President and Chief Operating Officer, Board Director

Named Chief Technology Officer in 2020, James leads the engineering and systems groups, providing a unified vision and structure for the company’s technology-related efforts, in addition to his duties as Chief Security Officer. James joined Convoke in 2011, having previously served as the Vice President of Information Technology, as well as Chief Security Officer.

James taps more than 20 years of experience in information technology management, systems integration, and enterprise architecture for internal roles and consulting with private and government entities. Prior to joining Convoke, he served various roles, including six years as Vice President of Information Technology for the Washington Football Team.

James Fehrmann

Chief Technology Officer and Chief Security Officer

Heikki Korpisalo joined Convoke as the Vice President of Engineering in 2020. He leads the engineering and quality assurance teams to enhance and maintain Convoke’s suite of software applications for its customers.

Heikki has a 20-year background in software engineering, leading product development of complex enterprise solutions at companies like Hobsons, Inc. and Ekahau, Inc. He is an expert at delivering customer value though building high-performance technology teams and scalable solutions. Areas of specialty include cloud-native technologies, APIs and integrations, microservices, technology modernization, agile software development, testing and quality assurance, programming, and product management.

Heikki Korpisalo

Vice President of Engineering

Brad joined Convoke in 2014 and was named Vice President of Product and Client Services in 2019, after having served as Director of Product and Client Services. He is responsible for Convoke’s client service team and for shaping the company’s product roadmap in partnership with its customers.

Brad earned his degree at James Madison University in 2012, and served in customer-focused roles with the Washington Football Team, the Philadelphia Eagles, and the Baltimore Orioles at Camden Yards prior to joining Convoke.

Bradley Harner

Vice President of Product and Client Services

Ethan Dukes joined Convoke in 2019 and is the Director of Business Development. He is responsible for seeing that Convoke’s sales and marketing initiatives come to fruition and represents the company at key industry events.

Ethan played Division III college football at Hamilton College and held a variety of sales and business development positions with Spotluck, Octopus Interactive, TrackMaven, and Skyword prior to joining Convoke.

Ethan Dukes

Director of Business Development

Jeff joined Convoke in November 2010, and is responsible for finance, human resources, and risk oversight at the company. He has more than three decades of experience in the accounting and finance discipline, serving both public organizations and private companies.

Before his time with Convoke, Jeff was the VP of Finance and Controller of Eka Systems, a high-tech company that developed and produced a Smart Grid AMI (advanced meter infrastructure) solution. He also served as CFO of Atlantic Realty Companies, a privately owned, full-service commercial real estate company with holdings throughout the Washington DC metropolitan region.

Jeff has also served as the Controller of Snyder Communications, Inc., a NYSE international marketing and advertising firm. There, he led the accounting and financial reporting functions as the company grew from $100M in revenue to more than $1.2B. Earlier, Jeff served as Chief Accounting Officer of NHP, Inc. and as Assistant Controller of US Airways, Inc.

Jeffrey Ochs

Vice President of Finance and Chief Compliance Officer

Jon is the Founder of Astral Capital, an investment firm focused on capital-efficient SaaS businesses. Prior to founding Astral in January 2016, Jon spent 10 years as an investor and General Partner with two venture capital firms, Accomplice and Flybridge. Jon’s current investments and Board seats include Roller, CaseGlide, and Open English.

Jon joined the Convoke Board as part of Astral’s investment in the company, which closed in December 2017. He previously worked with Dave Pauken, Mike Dillow, and Jeff Ochs at Eka Systems, where Jon was a Board member and investor.

Jon Karlen



Convoke founded in San Francisco, CA


Initial debt sale product release and Convoke secures its first customer


Convoke relocates headquarters to Arlington, VA


Convoke expands product to support agency and legal channels


Convoke adds support for structured third-party data


Acadian Software acquires Convoke


Convoke introduces debt settlement feature


Convoke passes 40M loans on the platform

Investment Capital for SaaS Businesses

As Convoke’s parent company, Acadian Software is a long term capital growth partner that invests in bold, proven SaaS businesses with strong fundamentals. Acadian partners with the software companies it serves for the long term, providing capital to a wide variety of companies at any stage in their growth.

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Career Opportunities at Convoke

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Read Recent Convoke Press Stories Here

Learn about the latest innovations and other news at Convoke.