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Software as a Service

Data Security

Professional Services 

Convoke’s on-demand software minimizes time and expense while accelerating and increasing the return on charged-off debt

Convoke Systems is the leading enterprise information management solution that gives original credit issuers, their third party servicers, and  their debt purchasers a complete process to manage information, media, and chain of title from charge-off to debt resolution. Convoke’s unique technology platform connects data and documents with practices and people, enabling collection and financial services professionals to increase productivity, serve their customers better, and protect consumer information.

The Convoke solution creates a virtual dashboard of charged-off debt information. Issuers get a single view of their business that extends for the life cycle of an account, giving them the insight and control they need to efficiently manage information distribution and track chain of title for debt buyers. The results are reduced costs, turnkey compliance, an increase in debt capture rate, and faster debt collection.

The Convoke solution allows issuers to securely and reliably maintain account level data and documents. It  allows third party servicers and debt buyers to securely access, retrieve, and download the data and documents needed to validate, authenticate, and collect outstanding legitimate debt. Only rightful title owners to an account can access the data and documents for that account, and they can grant permission to third party collection agencies or attorneys to access account level data and documents. Anywhere, anytime.

 

The Convoke CMS solution consists of a secure data repository, applications for financial services and accounts receivable management with the features depicted above, and a platform for additional application development. The current CMS components include the Convoke CMS Platform and the CMS for Financial Services and CMS for Accounts Receivable applications built on the platform. Based on open Web standards, the CMS Platform supports additional applications and integration with popular third party applications as well directly with customer business systems.

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Resources
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New York City Debt Collection Code Change

Chicago, IL: Actions to Enforce Credit Card Contracts

West Virginia Cancels $6.6 Million in Credit Card Debt

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Rapidly Changing Regulatory Environment for Debt Recovery

Debt collectors and debt purchasers need to have better access to adequate information about the debts they are asked to collect or which they purchase so they can effectively respond to consumers who request information about their just debts

Rozanne Andersen, Executive Vice President & General Counsel, ACA International

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