An OMS Built for Lenders

Convoke’s Guardian is the premiere Oversight Management System (OMS) available in the market. Guardian is an established, secure, easy-to-use, and feature-rich OMS solution used by the nation’s largest banks and consumer lenders. The platform enables these lenders to achieve unparalleled oversight of third-party servicers, debt collectors, and other trading partners.

Guardian has a strong track record providing lenders with the information and tools they need to improve borrower care and outcomes.




All Third Parties – One Platform

Through its central repository, Guardian is able to receive information from servicers and debt collectors, standardize it, and report back to lenders with confidence.

Oversight and Audit

Complete transparency over servicer and collector actions, ensuring proper borrower treatment.

Data and Document Management

Secure, central repository for data and documents from all relevant sources.

Reporting and Analytics

Inventory and exception reporting, analytics, and data pushes to maximize oversight.

Comprehensive & Granular Oversight

With its broad range of tools, Guardian enables lenders to monitor performance and ensure borrowers’ rights are protected.

Servicer-to-Lender Transfer

Standardized visibility into historical and prospective data and documents.

Servicer-to-Servicer Transfer

Full document and data mobility between servicers, debt collectors, and consumer lenders.

Default Management

Visibility of historical and prospective private collection agency information to improve default management.

The Guardian platform enables lenders to achieve unparalleled oversight of third-party servicers, debt collectors, and other trading partners. Guardian is the only OMS that was built with consumer and government lenders in mind, enabling transformative improvement to third party oversight and the borrower experience.