Convoke customers want to use one system to manage the information flow to and from their third parties. They want to be able to track, report, and analyze all the information and interactions with their third parties, as well as audit and edit the information. Finally, they want to replace multiple systems and processes with one cohesive solution.
Convoke customers and their vendors can upload documents or data into Convoke using any of the following three methods: 1) individually, 2) batch files through the user interface, or 3) an automated SFTP batch interface.
Being SaaS-based means Convoke software is installed on our servers, in our data centers, managed by our employees. That includes security, configuration, programming, maintenance, and customer support. Access to Convoke is obtained through the Internet using a web browser like Internet Explorer. There is no equipment or software that our customers need to purchase to use Convoke.
Convoke has been designed to be easy to use and implement. It can support various levels of integration with the systems of our customers. It is possible to implement in as little as 30 days but typically takes 90 to 120 days if more integration is desired. Regardless of the timeframe, a full-time effort over the implementation period is not required.
We typically train the majority of our users in less than two hours. It can be done over the phone using screen sharing software like WebEx or GoTo Meeting. In some cases, we provide in-person training for groups of users.
Convoke releases new versions of our software approximately every three months, allowing us to quickly adjust to new customer requirements and technology, as well as respond to the ever-changing regulatory environment.
Yes, all active Convoke users receive all updates as they are released at no additional charge. Since Convoke is SaaS-based and is maintained on our secure servers, you don’t have to do anything to use the updated software. Just access it using a web browser as you would normally.
Convoke contracts with a global leader in cloud and managed solutions for its data centers. We have a production data center and a disaster recovery data center that both rate Level 3+. Our data centers are approximately 1,000 miles apart and located in the United States. We own all of our equipment in the data centers and all of our customer data resides on our servers. While our customers’ data is in the cloud, is it kept on Convoke servers, in a secure cage, in a secure data center.